Ordering information

Products

All of our products are made to order in our Georgia shop.  We are constantly adding new products and designs.  We test all of new products on ships before adding them to our site.  We reserve the right to remove or revise any items we feel are not up to our standards.  Prices are subject to change without notice according to supplier's price increases. 

Due to copyright laws, we WILL NOT use any Disney characters, specific cruise ships, logos or other copyrighted images on our products.  Using these images can lead to legal issues.  There are plenty of companies/individuals who will violate the laws and use illegal images, but not us.  If you upload or email us an image to use on a product, we will determine if the image can be used or not.  

Hours

Our online store is open 24/7.  Our shop and office is open Mon-Thurs 9 am - 4 pm (est) and Friday 9 am - noon (est).  We are available by email during closed hours and weekends.  E-mail  karen@premiercruisegear.com

Our shop is closed for major holidays.  We also close throughout the year as needed to test new products on ships and in ports.  We will post our closure on our main page 45 days out to give our customers plenty of time to plan their orders.

Proofs and Production time

Digital proofs are available upon request for custom items.  Please allow 24 - 36 hours for the proof to be completed.  Once you receive the proof, you can make as many changes necessary.  Proofs are not offered for "stock" items.  These will be exactly as shown on the website.

We list the production time for each product.  If you select to receive a digital proof, production time begins AFTER the proof is approved.  If no proof is selected, we will begin production on the order as soon as possible.

We do not split shipments.  If you have items in your order with different production times, the longest production time will apply to all items.

Rush production is available for a nominal fee.  

Shipping

We ship our products via USPS.  We offer a flat rate based on the shipping transit time, which you will select at check out.  You will be emailed the tracking number once the order ships.  Any issues or delays with the shipment must be addressed directly to the carrier USPS.  Once the package leaves our shop, we can not control any delays that USPS might encounter.

Please ensure your address is correct before placing your order.  If the package is returned to us as undeliverable, you will be responsible for the additional shipping fee to send the package out again.  We will email you an invoice for the second shipping fee which must be paid before the package is shipped again.

Returns Policy

We do not accept returns on custom items.   If you receive an items that has been damaged during shipment, please email us for a replacement item.  Photos must be provided of the damage item so we may file a claim with the carrier.